Office Depot seeks Customer Service Associate in Mattoon | Hiring
Your Next Step in Mattoon
Role in Mattoon: Customer Service Associate Company: Office Depot Location: Mattoon, IL Required Experience: Entry-Level.
Salary: $17-$20/Hour (approx. $39k/Year) Benefits: Eligible team members receive standard benefits. Impactful work with supportive local leadership.
Core Focus
Core objectives involve your professional skills in Retail Sales.
- This Mattoon-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Office Depot team in Mattoon, IL is growing.
- Benefit from working in Mattoon, a key hub for the Retail Sales industry.
Support the Success of Local Businesses
About Office Depot
We are a leading provider of business services and supplies, dedicated to empowering small business owners, educators, and professionals. The Customer Service Associate is the knowledgeable guide who helps our clients find the exact tools they need to succeed. When you embark on an entry-level career in retail jobs with Office Depot, you are joining a professional, service-oriented team focused on solutions.
Job Summary
We are actively seeking helpful, tech-curious, and highly communicative individuals to join our sales floor. As a Customer Service Associate, you will be trained to navigate our expansive inventory, from basic supplies to tech hardware and office furniture. You will serve as a solutions expert, delivering the signature reliability that sets Office Depot apart in the business retail industry. This is an engaging role perfect for those who enjoy problem-solving and assisting professionals.
Comprehensive Responsibilities
- Proactive Engagement: Approach browsing customers in the aisles to offer personalized advice, locate specific ink and toner cartridges, and suggest necessary supplies.
- Technology Support: Assist customers with basic questions regarding printers, software, and networking hardware, pointing out key features and benefits.
- Merchandising & Upkeep: Execute continuous floor recovery, ensuring shelves are fully stocked, paper reams are stacked neatly, and pricing labels are accurate.
- Omnichannel Fulfillment: Support the store's digital operations by swiftly picking and staging "Buy Online, Pick Up In Store" orders.
Industry-Leading Benefits & Salary
Your helpfulness and product knowledge are heavily rewarded:
- Salary: Competitive starting pay of $15.50 to $18.00 per hour.
- Exclusive Discounts: Generous employee discount on tech products, office furniture, and printing services.
- Career Progression: Clear pathways to Print Services Supervisor or Store Management roles.
- Health Coverage: Comprehensive medical, dental, and vision insurance for eligible full-time and part-time associates.
Requirements & Qualifications
- Must be at least 18 years of age upon application.
- No prior retail or office supply experience required—we will teach you the product knowledge you need.
- Must possess a genuine passion for customer service, an interest in business technology, and a friendly demeanor.
- Physical capability to stand, walk, bend, and lift up to 40 pounds (such as boxes of copy paper) during a shift.
Frequently Asked Questions
How much does the Office Depot seeks Customer Service Associate in Mattoon | Hiring position pay at Office Depot?
This role offers a pay range of $17 - $20. Actual compensation may vary based on experience, shift, and location within Mattoon.
Where is this Office Depot seeks Customer Service Associate in Mattoon | Hiring job located?
This position is based in Mattoon, IL. Office Depot has facilities throughout the region, but this specific opening is in Mattoon.
Do I need prior experience to apply for this Office Depot seeks Customer Service Associate in Mattoon | Hiring job?
No prior experience is required. Office Depot provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
How many hours per week is this part-time Office Depot seeks Customer Service Associate in Mattoon | Hiring role?
Part-time positions at Office Depot generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does Office Depot offer for this position?
Office Depot provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
What does a typical day look like as a Office Depot seeks Customer Service Associate in Mattoon | Hiring?
A typical shift involves receiving, picking, packing, and sorting customer orders in Office Depot's Mattoon facility. You'll work with a team to meet daily fulfillment targets while following safety protocols.
